Legal
Refund Policy
Last updated: September 9, 2026
ZWhispr is a monthly subscription. You are in control of it at all times, and we keep the rules simple.
Cancel any time
You can cancel your subscription whenever you like from your account page, which takes two clicks and needs no email. The billing portal linked in your Paddle receipt works too, and so does emailing hello@zwhispr.com. When you cancel, your subscription stays active until the end of the billing period you have already paid for, and it will not renew. You will not be charged again.
No refunds, no proration
Once you have paid for a month, that month is paid for. We do not refund it, in full or in part, and we do not prorate. This applies whether you cancel on day one or day thirty, whether or not you used the Service during the month, and to renewals you meant to cancel but did not. Because you can cancel at any time and keep access until the end of the paid period, the simple rule is: cancel before your renewal date if you do not want to be charged for the next month.
Exceptions
We will refund a charge in the following cases:
- Duplicate or erroneous charges. If you were billed twice for the same period, or charged after you cancelled, we will refund the extra charge in full.
- Service not delivered. If we discontinue ZWhispr, we will refund the prepaid, unused portion of your subscription.
- Where the law requires it. Consumers in some jurisdictions, including the EU and UK, have a statutory right to cancel within 14 days of a purchase. Where that right applies to you, we honour it. Nothing in this policy limits rights you have under applicable consumer protection law.
How refunds are processed
Payments are handled by our merchant of record, Paddle. Approved refunds are returned to your original payment method by Paddle, usually within 5 to 10 business days depending on your bank. To request a refund under one of the exceptions above, email hello@zwhispr.com with the email address you used at checkout and the date of the charge.
Questions
If anything about your billing looks wrong, contact us at hello@zwhispr.com and we will sort it out.